These Terms of Service (“Terms”) govern the rights, obligations, and responsibilities between Jelpala (“Company”) and users (“Users”) who utilize the delivery intermediary services provided by the Company. The Company does not perform deliveries directly and acts solely as an intermediary platform connecting Users with drivers.
These Terms set forth the conditions, procedures, and allocation of responsibilities related to the delivery intermediary services provided by the Company.
The Company does not directly perform transportation or delivery services and operates solely as a platform that connects Users and drivers.
Users may use the Service only for items permitted under applicable laws and regulations. The following items are strictly prohibited, and the Company may refuse any delivery request involving such items:
If a User attempts to ship prohibited items, the service may be refused or canceled, and all resulting liabilities shall rest solely with the User.
The Company may restrict or refuse transportation of certain items based on applicable laws, service safety, transportation environment, and operational policies. The following items may be classified as restricted, and drivers may refuse acceptance for safety reasons:
Determination of restricted items shall be made based on the reasonable judgment of the Company or driver, with transportation safety as the highest priority. If a service is refused, suspended, or canceled due to restricted items, all resulting liabilities and disadvantages shall be borne by the User.
Detailed standards, classifications, and handling procedures for restricted items are governed by the Company’s Service Operation Policy and may be changed with or without prior notice depending on operational conditions or legal requirements.
Service fees are charged on a per-service basis. Fee calculation methods, billing standards, and detailed conditions are provided through the Service Operation Policy or the app.
Any additional fees, costs, or liabilities arising due to the Receiver shall be borne by the Sender.
If a service cannot be completed due to User-related reasons, the service may be treated as canceled or completed in accordance with the Operation Policy.
Any disadvantages arising from the absence of the Sender or Receiver, incorrect information, or refusal to receive shall be borne by the User.
Standards and charges related to cancellation and waiting time are governed by the Operation Policy.
If the Sender does not appear at the Truck Stop within 30 minutes after the driver’s arrival, the service shall be canceled and a waiting fee may apply.
If the Receiver fails to receive the parcel within 30 minutes of the driver’s arrival or refuses receipt, the driver may take one of the following actions based on safety and on-site conditions:
After such actions, the Company and driver shall have no further custody or storage obligations. All additional costs and liabilities arising from Receiver absence or refusal shall be borne by the Sender.
Requests for re-delivery or re-collection may be treated as a new service.
Users must conduct parcel handover and receipt in safe locations whenever possible. The Company shall not be liable for accidents or damages occurring at unsafe locations.
If the parcel’s size or weight makes handling difficult, Users may provide reasonable assistance. Such assistance is voluntary, and the Company shall not be liable absent intent or gross negligence.
The Company shall not be liable for damages arising from delivery delays, ETA changes, or scheduling issues. Neither the Company nor drivers shall be liable for damages caused by force majeure events, including natural disasters, war, strikes, or government regulations.
The Company acts solely as an intermediary and does not perform delivery services directly.
In cases of damage, deterioration, or loss during delivery, the Company may provide compensation. Compensation liability is subject to a predefined limit. Users must declare the value of items; compensation may be limited or denied if value is falsely declared or not declared.
Compensation limits and detailed criteria are governed by the Operation Policy. In case of conflict between these Terms and the Operation Policy, these Terms shall prevail.
The Company may obtain insurance within a reasonable scope. Insurance coverage does not constitute an expansion of the Company’s liability. Insurance applicability is subject to the terms and conditions of the relevant insurance policy.
Compensation may be excluded for damages caused by:
The Company and drivers shall not be liable for indirect or consequential damages.
Users must report loss or damage through the app within a reasonable period after becoming aware of such issues. Users must submit reasonable supporting documents upon request (receipts, photos, or other relevant materials).
The Company will review the submitted materials and determine compensation eligibility, and if approved, compensation will be paid within a reasonable period.
Drivers may refuse delivery if the actual parcel significantly differs from the declared information or is reasonably suspected to be prohibited or dangerous.
Drivers may request parcel inspection within the scope permitted by applicable laws and these Terms.
The Company collects only the minimum personal information necessary to provide services. Personal information is managed in accordance with Canadian federal and provincial privacy laws, including PIPEDA.
Users may request access to, correction, or deletion of their personal information.
All notices between the Company and Users shall, in principle, be delivered through the app. Email or other methods may be used when necessary.
These Terms shall be governed by and interpreted in accordance with the laws of Canada and the province/territory where the Service is provided.
The courts located in Toronto, Ontario, shall have exclusive jurisdiction for the first instance of any disputes arising from these Terms.
The Company may amend these Terms to the extent permitted by applicable laws. Any amendments shall be notified through the app prior to their effective date.
If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Jelpala is a trademark and intellectual property owned by Blue Ocean Transport Inc.