Level Up Your Earnings

The more you drive with Jelpala, the more exclusive benefits you unlock. Performance is updated monthly.

Driver Level System

Purpose of the Level System

Encourage continuous driver activity and reward consistent participation

Recognize and retain high-quality drivers to maintain service standards

Provide fair and transparent opportunities based on performance

Driver Levels & Benefits

LevelBenefits

Ace

Top 5%

  • 20-second highest priority access to JelEx / JelBox
  • Additional $10 per JelEx delivery
  • Priority access to standard deliveries
  • No pickup limits for standard deliveries
  • Year-end gift

Best

Top 6 - 20%

  • 10-second priority access to JelEx / JelBox
  • Priority access to standard deliveries
  • No pickup limits for standard deliveries
  • Year-end gift

Core

Top 21 - 50%

  • Access to JelEx / JelBox opportunities
  • 1 additional delivery per day (up to 3 total)

Dream

Below 51%

  • Basic benefits only
  • Up to 2 deliveries per day
  • Unlimited deliveries in MVP version

Points & Penalties

General Information

  • Detailed rules regarding point accumulation, penalties, and related benefits are provided in the Driver Operating Policy.
  • Drivers can check their current point balance in real time through the app.
  • Point and penalty criteria may be updated with prior notice if required for operational reasons.

Point Accumulation

ActivityPoints

Sign up complete

Completion of driver signup

+200

Sign up with referral

When you sign up with a referral

+300

Refer a Friend

When your referred friend signs up

+100

Second-level referral

When your referred friend refers another friend who signs up

+70

Unregistered truck stop recommendation

Location added to the app

+30

Parcel delivery completed

Per completed delivery

+10

On-time arrival

Arrival within ETA

+10

Customer rating ★5

+30

Customer rating ★4

+20

Daily route update

Route information updated

+10

Penalties

ActivityDeduction

Parcel loss

Exceptions may apply for reasonable cause

Account termination

Parcel damage

3-month suspension (exceptions may apply)

-300

Mission incomplete due to traffic accident

When driver is at fault

-300

Mission incomplete due to vehicle breakdown

Applied only if caused by driver negligence

-100

Mission failure

Due to incorrect route update

-200

Delay over 3 hours / Non-stop trip not maintained

3-month suspension (exceptions may apply)

-300

Cancellation after accepting a request

-100

Delivery delay (20+ minutes)

Without reasonable cause, based on ETA

-60

Delivery delay (10+ minutes)

Without reasonable cause, based on ETA

-30

No activity for 30 days

Automatically deducted every 30 days

-50

Low customer rating ★1

Exceptions may apply

-300

Low customer rating ★2

Exceptions may apply

-200

Low customer rating ★3

Exceptions may apply

-100