Driver Operation Policy

Base fees payable to drivers are calculated on a per-service basis, defined as one pickup and one drop-off. Base fees are determined by considering various factors, including but not limited to:

• Service type
• Transportation route
• Parcel characteristics
• Transportation conditions
• Market conditions and operational environment

Jelpala may adjust the base fee structure or amounts as necessary for operational reasons. Specific details will be announced separately through the driver app.

If a service is canceled due to user-related reasons after the driver has accepted the request, Jelpala may pay a cancellation fee to the driver. The applicability, conditions, and amount of the cancellation fee are governed by notices provided in the driver app.

Cancellation fees may vary depending on service type, waiting time, distance, and other operational factors. Jelpala may modify these standards as necessary.

If a driver arrives at a pickup or drop-off location but must wait because the user does not appear, Jelpala may pay a waiting fee. The criteria, calculation method, and amount of the waiting fee are announced through the driver app.

If the waiting time exceeds 30 minutes, the service shall be deemed canceled by the user.

Waiting Time Calculation:

1. Pickup: Waiting time is calculated from the moment the driver arrives inside the truck stop store and presses the “I’m here” button.

2. Drop-off (Truck Stop): Waiting time is calculated based on:

• the ETA previously sent by the driver (100 km before arrival), or
• if the driver arrives later than the ETA, from the moment the driver arrives inside the truck stop store and presses the “I’m here” button.

If the sender or receiver is already waiting inside the store when the driver arrives, waiting time may be recorded even if the “I’m here” button is not pressed.

Drivers may be assigned calls that use a reservation-based matching system. Operational standards and conditions for reservation calls are determined based on service conditions and will be announced through the Operation Policy and separate notices.

Driver payouts are settled in the following periods:

• From the 1st to the 15th of each month
• From the 16th to the last day of each month

Within five (5) business days after the end of each settlement period, Jelpala will pay the settled fees to drivers.
In accordance with the policies of the third-party payment provider, the first payout may take up to seven (7) business days after Jelpala completes its internal settlement process. Subsequent payouts are generally deposited within three (3) business days. Actual payout timing may vary depending on the payment provider’s policies.
However, payment may be temporarily withheld or adjusted in the following reasonable circumstances:

• When settlement errors require verification
• When disputes or objections have been raised
• When violations of policies or applicable laws are confirmed or reasonably suspected
• When system failures or force majeure events occur

Payments are made by bank transfer to the driver’s pre-registered account under the driver’s own name.

This policy establishes standards and procedures related to parcel weight and size to ensure safe transportation and protect driver and vehicle safety. The weight and size guidelines provided by Jelpala are recommended standards for safety, not absolute limits or automatic rejection criteria.

Even if a parcel exceeds the recommended standards, service requests may still be accepted. Final acceptance is subject to the driver’s reasonable judgment. When making this determination, the driver may consider:

• Actual weight and volume of the parcel
• Packaging condition and ability to secure the parcel
• Risk of damage, leakage, or tipping during transport
• Impact on vehicle interior space and other cargo
• Transportation distance and route characteristics

Refusal of a parcel based on these considerations is deemed a legitimate operational decision. If a driver accepts a parcel, it is deemed that the driver has acknowledged the parcel’s weight and size and determined it to be transportable.

When sharing routes and selecting truck stops, drivers must observe the following:

• Drivers must share only routes that allow non-stop driving without requiring an 8-hour or 10-hour reset.
• Destinations that require a statutory reset must not be included in shared routes.
• Truck stops must be selected based on the actual planned driving route, including detours.

Selecting truck stops based on routes different from the actual driving route may restrict service eligibility. Selecting more truck stops may increase opportunities to perform Jelpala services, though excessive or unrealistic selections are not recommended.

The Jelpala rating system is designed to reasonably reward drivers based on contribution, reliability, and experience. Driver tiers are determined monthly based on relative ranking of cumulative points.

Tiers and Benefits:

• Platinum (Top 5%): 10s priority selection, 20s priority for JelEx, no pickup limit, $2 additional payout, year-end gift.
• Diamond (Top 6–20%): 10s priority selection, 10s priority for JelEx, no pickup limit, year-end gift.
• Gold (Top 21–50%): Access to JelEx, max 3 deliveries per day.
• Silver (Below 51%): Basic benefits, max 2 deliveries per day.

Serious Violations: If a driver loses a parcel without reasonable cause, Jelpala may permanently restrict the driver’s access to the platform. If the loss results from intentional misconduct or gross negligence, civil or criminal actions may be pursued.

Voluntary Termination: Drivers may request account termination at any time through the app or customer support.

Termination by Jelpala: If a driver violates the Terms or Operation Policy, Jelpala may take actions including Warning, Temporary restriction, Suspension, or Account termination. Immediate termination may occur without prior notice in cases of:

• Parcel loss or intentional damage
• Submission of false information or system abuse
• Serious safety risks to users or services
• Suspected legal violations

Accounts inactive for 12 months may be classified as long-term inactive and terminated after a grace period.

This Operation Policy may be amended as necessary. Continued use of the service after notice constitutes acceptance of the amended policy.